CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Just shoot us an email to contactilltees@gmail.com or complete the form below.

FAQ

 
How do I track my order?
 

We will keep you up-to-date on the status of your order. We will send confirmation emails to the email address you provided during checkout to inform you when your order has processed and shipped. We will also provide you with a shipment tracking number. Click Here to use your tracking number to track your package. Please note that some items can take up to 14 days to reach you.

 

 

 

What are your delivery options?

We ship via USPS Priority Mail, UPS, and DHL. Shipping rates vary based upon item purchased and destination. For more information about our shipping options, Click Here to visit our Shipping page. 

 

 

Do you make custom t-shirts?
 

No. At this time, we do not offer custom options, nor do we alter our designs.

What forms of payment do you accept? Is your system secure?
 

We accept all major debit or credit cards, including Visa, MasterCard, American Express, and Discover via Paypal, one of the most commonly used and trusted online payment options. Our company name will show up as F.I.L. Media (our parent company) on your receipts and bank statements.

 

 

 
 
 
 
 
Are your shirts true to size?
 

We use top quality t-shirts, and offer a variety of shirt brands. Sizing varies. Please review notes and sizing info included on each individual product.

 

 

 

What is your returns policy?
 

We want our customers to be happy, and are proud to offer a 30-day satisfaction guarantee on our products. If for whatever reason you are unhappy with your purchase, feel free to return your unworn and unwashed item within 30 days from the date of purchase and we will refund your money (minus shipping costs), or exchange item. Simply complete the Returns Form for further instructions. 

If a mistake was made on our part, we will gladly send you a return shipping label. If you accidentally ordered the wrong item, you will be responsible for shipping expenses.   

NEED ASSISTANCE?

 

contactilltees@gmail.com

First In Line Media

2330 Scenic Highway

Ste. 1004

Snellville, GA  30078

678-744-4485

STAY CONNECTED

  • Grey Instagram Icon
  • Grey Facebook Icon

© 2020 by First In Line Media